Jan 30 2009
The apartment mystery shop - Pt. 9
The follow-up - in a nutshell follow-up means that the consultant attempted to contact you after you toured the community by phone, email, or mail. This is yet another reason why all the phones at my house have notepads with pens next to them. You never know when that phone is going to ring and you’ll have to note the follow-up. This can be especially confusing when you’ve done four apartment shops in a week. Save your emails, note your phone calls, and scan your cards for your follow-up report. If you are required to note all of it at once you will usually receive a reminder email when it is due. In case you don’t make sure you’re follow-up date is on you list of things to do as missing it could adversely affect your shop report, pay, or shopper rating. If by chance you receive a follow-up attempt after the reporting period has expired it becomes your call. You can send an email to your scheduler detailing the attempt or not. I generally do because, well just because, I’m me and like to do the best job possible.
See? We’re done. Now that wasn’t so bad was it? Just remember to keep you common sense with you, read your instructions, read your instructions, and you’ll be just fine. If you’re nervous about trying one of these why not do a practice shop? Pick up a copy of your local For Rent and make an appointment at an apartment community near you.