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Mystery Shoppers Anonymous

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Archive for January 29th, 2009

Jan 29 2009

The apartment mystery shop - Pt. 8

By now you’ve made a phone call, visited the community, and seen a vacant/model apartment. Note the time when you leave the complex. If you didn’t observe it on your drive in take a moment to drive around in a circle and check out the property for maintenance issues or trash. See if you can find the trash area as well as the mail center.

If you’re not filling out the report right away pull over in a shopping center close by the community and make some notes now while the memory is still fresh in your mind. I usually make a series of one and two word notes that will jog my memory later when I am doing the report. Yes, I do this for all shops not just the apartments.

When you get home submit your report. Whew! Weren’t all those narratives fun? You’re done, right? Not quite - read your instructions. How do they say to deal with follow-up attempts? Are you just required to report all follow-up attempts in five business days or do you have to report them all individually? Do you have to send follow-up notification to your scheduler or can you enter it in on the company website?

To be continued…Just one more I promise!

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