shopperpro

Pre-visit call - cont. Usually all you have to do once the consultant answers the phone is ask about the rent. DO NOT mention for what size apartment as this does not give the consultant the opportunity to earn points by asking you. The consultant *should* take it from there. They usually start out by asking your name and what size apartment you need. They may also ask you if you have any pets, how many people will be in the apartment, and when you plan to be moving in.

Give the consultant to do their job and ask you questions. Sometimes they don’t and you’ll need to be prepared to carry the conversation for a wee bit. Think about your answers ahead of time so that you are not trying to make them up on the spot. NEVER give a fake name when apartment shopping. This is usually clearly stated somewhere in your instructions. When you view the community you will be required to hand over your driver’s license before the tour and if the names don’t match you don’t get your tour.

Unless this is just a phone shop do not give fake contact information either. The follow-up will be an important part of your report and the consultant needs to be able to earn points by contacting you within a week of your visit.

After giving you a glowing picture of the community and its amenities, which you are making notes on right?, the consultant should invite you to visit the community. Pay attention to your guidelines here - *usually* they state that if it is clear that the consultant is NOT going to offer a tour you can ask for one. Wait for those awkward silences to tell you it’s just not going to happen before you ask for one. Remember no tour = no pay for job.

To be continued…