shopperpro

Okay apartment shops can be tricky little bits of work, but just take it one step at a time and you’ll do just fine. Step one - did you read ALL of your instructions? Do they make sense? Good so let’s start out with our pre-visit call if one is required.

Pre-visit call - This is an important step because it does tend to set the tone for the rest of your apartment shop. If you do not feel that the call went well you may be very stressed during the rest of your shop and this will affect your eventual report. Realistically there are mystery shops for apartments where only a phone call is required. Take your time, but watch your due dates.

To facilitate my calls I keep a small notebook on my desk along with my landline phone so that I can take good notes while I’m on the phone. If there is something important I HAVE to remember to mention during my phone call I will write it in BIG BOLD CAPITAL letters across the top of the page. I will then start out my notes with the name of the community, the date, and the time when I start dialing the phone. As the phone rings I make a hash mark on the page for each one so that I can accurately enter that information in my report. You will have your own set of abbreviations for how the consultant answers the phone. ‘TY C, Ashley’ tells me that the consultant answered the phone, “Thank you for calling . This is Ashley.”

To be continued…