shopperpro

We’ve all had them - you get to a location and it’s closed, the associate is really unhelpful, you get to the location and it doesn’t exist, or the associate has never heard of the product you are supposed to ask about. These are mystery shopping assignments that don’t exactly go like they’re planned. So what to do? CONTACT YOUR SCHEDULER. Somewhere in your shop instructions there should be a contact person that can be reached usually by email. Some mystery shop instructions might have a specific set of guidelines to follow if the location is closed or you have trouble completing a pre-visit phone call to the location. Make sure you have checked out your guidelines before contacting your scheduler. If there is already an established procedure to follow - there you go.

When emailing your scheduler make sure you include your assignment ID, your name, the name of the client - that would be the store you’re supposed to be shopping, and if you know/can find it your shopper number. Also be sure to include your contact information email and phone. Yes, they will have that information already, but if it’s right there it saves them the trouble of having to look it up.

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