shopperpro

Simple - for the companies that use a rating system the shoppers with higher ratings will receive preference over shoppers with lower ratings. If two shoppers both request the same assignment in most cases the higher rated shopper will get the assignment.

All of the grades that you earn for your mystery shopping reports are averaged into your mystery shopper rating. Say Company XX has 20 clients that you might get assignments for. If your shopper rating is 5/10 you’ll only see assignments from 10 of those companies. With a rating of 7 you might see assignments from 17 and if your rating is perfect you’ll see all of the assignments available.

Mystery shoppers with perfect ratings may also be contacted for ‘off the books’ shops. These are mystery shopping assignments for desirable services or purchases that are not posted publicly, but are offered to select mystery shoppers only. For example a few years ago one of the scheduling companies I work with had assignments in my area for mystery shoppers to go to a local spa and get a manicure. The visit was entirely reimbursed, including tip, plus a nominal fee for the report. Those jobs were not posted on ANY job board. The mystery shopper’s with the highest ratings just received an email or a phone call.

What can negatively affect your mystery shopper rating? Extensions and cancellations negatively affect your rating the most. Don’t cancel a job at the last minute. If you know you’re not going to be able to complete a job please let your scheduler know ASAP. Get your assignments done on time, and make sure that your reports and any receipt uploads are also done on time. While it is acceptable to ask for the occasional extension, weather was bad, kid got sick, car died, don’t make a habit of it. Don’t rush through your shops - if you know you won’t have time to complete it properly don’t accept the job no matter how attractive the bonus fee.

It’s not terribly difficult to get the best grades possible for all of your shops. Just make sure to read the instructions provided for you before doing the shop. If there is something that seems unclear to you please send an email to your contact for the shop. The contact information is usually located somewhere in the instructions, or there may be a direct email link in the shop details.

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