shopperpro

You’ve finished your first report and it’s been approved! Usually within 5 business days your report will be graded. Graded? Am I back in school? What does the grade mean? Different mystery shopping companies have different grading systems. Usually they will rate you from 1-5 or 1-10 with 5 and 10 being perfect scores. With a higher mystery shopper rating comes all kinds of perks such as access to more assignments, better paying assignments, ability to self-schedule, and the opportunity to take more than one assignment at a time. If they use a grading system, all of the grades you earn for your reports will be averaged into your shopper rating. I’ll talk more tomorrow about your rating and why this is important.

In a nutshell your report is checked for the following: Did you complete the assignment before the deadline during the correct daypart if you were assigned one? Did you follow all of the guidelines for the shop? Did you turn in your report on time? Did you submit all of the receipts/business cards? Did you spell check? Did you use correct grammar, punctuation, and capitalization? Did you shop the correct location? Did you write commentary that agreed with your yes/no answers? Did you put all of your comments into the correct comment boxes? Did you write objective commentary or did your report need to be edited to remove subjective comments? Did you provide complete information or was a follow up required? If a follow up was required did you respond promptly to answer questions? Did all ‘no’ answers have supporting comments?

Don’t miss out on the easy points here - do your shop on time, and submit your report on time. Make sure you use your spellchecker and don’t leave the caps lock on. Even as a seasoned mystery shopper my reports still do require follow up from time to time. I make it a point to check my email several times a day just in case there are follow up questions to be answered - not to mention new assignments posted. Some mystery shopping companies even offer bonuses for a perfect score so take your time and do your best.

If, by chance, you do happen to receive one of the lower grades you will also most likely receive feedback on how to improve the next time. These comments are not meant to be personal, and although they probably will, are not meant to hurt your feelings, but instead to help you improve. You may be notified by email when you receive a grade/comment/feedback or you may have to keep checking the mystery shopping company yourself. Even if you receive a perfect score it is not uncommon to receive a comment even if it is just a ‘good job’, or ‘excellent comments’.

Trackback URI | Comments RSS