Dec 24 2008
Making your mystery shopping report the best it can be - Part Three
I’m not kidding I’m almost done.
Okay your report is written, you’ve done your spell/grammar checking and it all checks out. At LEAST while you are new take the time to read back over your comments. Are your thoughts coherent? Do your comments match the yes/no answers you previously entered? Are you making sense? Personally, I do have a tendency to write my narratives on autopilot and have to go back and do some editing on them. Take the time to check them before you submit.
At last your report is submitted and you’re done. Not yet. You will need to pay close attention to your email for the next few days because you might be asked for a clarification. This happens from time to time. Sometimes the mystery shopping company is doing a random check to make sure that you are consistent with your answers. Sometimes you haven’t given enough detail in your answers and more is needed. For example in one of my recent shops I quoted and details what the associate said to me, but was asked for a clarification. As it turns out WHERE we were in the store was just as important as what was said to the client. Usually you have 12 to 24 hours to answer a clarification request - after that your shop is rejected and you will not be paid.
I know it seems really hard at first, and make no mistake there is a lot of reading in your future, but once you get a few shops under your belt it does get easier. Take the extra time with your first few assignments and you’ll do fine.
I’m off to the Xmas eve party! Happy Holidays everyone!