Dec 23 2008
Making your mystery shopping report the best it can be - Part Two
Please remember again that it is your job to state the facts - not your opinions. In rare cases you may be asked to make a subjective comment, but most often you will need to be objective. In your narrative give a detailed description of what happened during your shop. Again, make sure that your narrative agrees with the questions that you have already answered. Paint a picture with your words and make the reader feel like they were there. Trust me - it’s harder than it looks. Actually it’s my personal Achilles heel. Well, along with time management, but that’s our little secret right? Make sure that you are answering the correct question with your narrative. If you are tabbing through the shop form, it’s easy to think you are somewhere else. This is a common mistake on the longer reports.
Make sure you are entering your report on time. Do not type your shop in ALL CAPS. by the same token don’t just use the lowercase. Both of those little ‘whoops’ will result in your report having to be retyped and will lower your shopper rating, thus limiting your shops, and quite possibly your shop fees. Make sure you are capitalizing the first word in a sentence - another reason I love Word it does that for me. Make sure all of your sentences are complete. Don’t use fragment sentences.
Follow all of your shop instructions. If you forget or miss something, explain it. If it is a cruicial bit of information your shop might be rejected. If you have done two of the same type shops in the same day make sure you are using the correct information for each one. Don’t mix them up. Let’s say you report that employee A works at location B. The rest of your report is fine and it goes off to the client. The client reads the report, and then contacts the shopping company and tells them that the employee you named doesn’t exist at that location. This throws your whole shop into question. Were you actually there? Did you really do this shop? Did you send a friend who got confused? These things do happen, but that’s a pretty big mistake. Your report may now be rejected and there are questions and doubts about your shopping skills especially if you are a new shopper. Take good notes. You may be referring to them months later and will need to recall details.
Part Three is forthcoming. Eh, don’t worry I’m almost done. ![]()